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How Phone Scams are Affecting WRCU Members

Criminals are spoofing WRCU’s phone number and calling or sending fake SMS text alerts that impersonate WRCU’s fraud monitoring for debit, credit card, and Zelle® transactions. Their end goal is to gain access to your account. We never want our members getting taken advantage of via phone scams so, fortunately, there are ways to protect yourself.

Here’s how we do things — and what we’ll never do

We want you to know what you can always expect from us.

  • We will not ask for your Online Banking User ID.
  • We will not ask for your Online Banking Password.
  • We will not include a link in a text message. A fraudulent or “spoofed” text message typically includes a link that directs you to enter your Online Banking User ID and Password. Do not click on these links.
  • We will continually monitor your accounts for suspicious activity. If we suspect fraud on your debit or credit card, we’ll send you a text message, email, or automated phone call.
  • If we send a text message, you’ll be asked to reply YES or NO, or advised to call the WRCU number on the back of your card to verify card usage. If you identify unauthorized transactions, you’ll be connected with a live person.

Beware and be prepared

Scammers are getting more creative. Here’s how to keep your account safe.

If you receive an unsolicited call and the caller asks for personal information, hang up. This is most likely fraud. Remember, phone numbers can be spoofed. We recommend you call WRCU directly at (360) 825-4833.

Some fraudsters are impersonating WRCU employees. They’re using the names and locations of actual WRCU employees. They may even suggest you look them up online as a reassurance of legitimacy.

Consider adding a secure word to your account. A secure word adds a layer of security to your account. When you call or visit WRCU, the employee will ask for your secure word to verify your identity and ensure the person in front of them is you, not someone posing as you. 

Remember, never share your login credentials or one-time passcodes sent in a text or email. This information can give a criminal immediate access to your account.

What to Do if You’ve Been a Victim of Phone Scams

We are always here to protect our members from potential fraud or phone scams. If you have concerns about a suspicious communication you’ve received or responded to, please contact us at (360) 825-4833. You can also visit our WRCU location at 1499 Garrett Street, Enumclaw. It’s better to be safe than sorry!

© 2020 White River Credit Union